Find quick answers to your questions in our FAQ section and get the support you need.
You can contact us by phone or email. View our contact details here.
Bio-Connect B.V. specializes in the import and distribution of life science reagents from global suppliers in the Benelux. We strive to be a one-stop-shop offering good prices, better delivery times and perfect service. In this way we hope to support your research where and when you need it. Please read more about us here.
Yes, we offer excellent technical support. If you looking for specific products, alternatives, or need assistance with solving product related issues please do not hesitate to contact our technical support specialists.
You may also request SDS files, Certificates of Analysis (CoAs), and other documentation. For expedited access to the documents, we recommend checking the supplier’s website first.
For a complete overview of our current promotions you can take a look at our promotion page.
1) Order all your life science and diagnostics reagents in just one shop
2) Extensive product portfolio with 6 million products from 130+ suppliers
3) Get even better prices from multiple suppliers on the products you buy most often, including Bulk quantities
4) Pay afterwards
5) Easily check the status of your order
6) In-house technical support available for additional support when needed
Request your account here.
Yes, Bio-Connect is ISO 9001:2015 and ISO 14001:2015 certified.
Bio-Connect Services helps you to obtain all your foreign (bio-)chemicals and other laboratory products when there is no official representation. Our goal is to relieve you from the burden and make the ordering process easier and faster for you. Watch our video or read how it works here.
We have a team of account managers for both Life Science and Diagnostics, each covering a different region. Please call or email our headquarters. They will direct you to your dedicated account manager. View our contact details here.
Please call our headquarters: +31 26 3264450 they will direct your call. For delivery times you might check the webshop or email our purchase team: purchase@bio-connect.pixdev.nl.
Please call our headquarters using +31 26 3264450 and they will forward your call, or send an email to finance@bio-connect.pixdev.nl.
You can easily subscribe to our newsletter below this text. You can unsubscribe at any time by clicking on one of the two “unsubscribe” links in our newsletter.
We are always open to new collaborations. Please contact our headquarters and they will direct you to our supply management team.
Any additional costs, such as transportation, handling and packaging, might vary from order to order. They will be clearly stated on your quote or in the webshop before you order. Please contact our customer service team for more information.
Most of our customers are located in the Netherlands, Belgium and Luxembourg. However, for some brands we extend our delivery service to the whole of Europe and beyond.
You can view the status of your order when logged in to the webshop. Alternatively, you can reach us by phone at +31 26 3264450 or email at purchase@bio-connect.pixdev.nl.
This depends on the order. Please contact us. You can reach us by phone at +31 26 3264450 or email at purchase@bio-connect.pixdev.nl.
You can view the status of your order when logged in to the webshop. Alternatively, you can reach us by phone at +31 26 3264450 or email at info@bio-connect.pixdev.nl.
The quickest way is ordering through our webshop or e-mail your order to orders@bio-connect.pixdev.nl.
Yes, we offer bulk discounts on most products. For a custom quote, please email quotes@bio-connect.pixdev.nl with as much product information as possible (catalog number, product description, supplier, and quantity). We will get back to you as soon as possible. If you need assistance, please do not hesitate to call us at +31 26 326 4450.
For a custom quote, please email quotes@bio-connect.pixdev.nl with as much product information as possible (catalog number, product description, supplier, and quantity). We will get back to you as soon as possible. If you need assistance, please do not hesitate to call us at +31 26 326 4450.
If you are already a customer, you can view your prices for most products by logging into our webshop. You can request your account for the webshop here.
Yes, you can easily order through our webshop on our website. Your account must first be verified and activated by us. This can take up to one business day. After that you will be able to order through our webshop and you will see your customized prices immediately.
Request your account here.
Complaints are handled seriously and with care by our (technical) support team. If the product you have ordered from Bio-Connect does not meet your expectations, please contact our technical support team as soon as possible to report the problem.
Please provide the following information: Order number (beginning with SO or SR), product catalog number, lot or batch number, a detailed description of the problem. If possible, include any relevant evidence such as photographs, test results, other documentation, and logs. This will help illustrate the problem.
Check the datasheet that is provided alongside with the product or download it from the website of the supplier. In case you cannot retrieve it, please request the datasheet here or contact our Technical Support. They will help you with all the product information you need, including information on which applications the products have been tested in.
Please contact our Technical Support.
See packaging for storage instructions or contact our Technical Support.
Please send your request to our technical support team and we will do our best to provide you with the information you need.
Bio-Connect has several suppliers that offer custom products. Please contact our Technical Support for more information.
For most products we can offer alternatives from our portfolio. Please note that these alternatives may be from other suppliers. Contact our technical support for further assistance.
Bio-Connect has extensive experience in finding products or alternatives. Contact our Technical Support with detailed product information and we will be happy to search for the product you need.
Complaints are handled seriously and with care by our service team. Please contact us as soon as possible to report the problem.
Please review this information when logged into our webshop. Alternatively contact our purchase team at purchase@bio-connect.pixdev.nl for more information.
This depends on the product you are looking for and therefore we need more detailed information (catalog number, product description, supplier, quantity). Please contact our customer service team for more information.
It may happen that not all products are uploaded. This is usually the case for very new products or products that are rarely sold. Please provide our quote team (at quotes@bio-connect.pixdev.nl) with the product you are looking for, if available with more detailed information (catalog number, product description, supplier, quantity). We will see if we have the item in our portfolio.
You can view your customer-specific prices when you are logged in to our webshop.
Please log into your account in our webshop or contact our customer service for pricing information.
For the expected delivery time, please check our webshop or contact our purchase department at purchase@bio-connect.pixdev.nl.
If you looking for SDS files, Certificates of Analysis (CoAs), or other documentation do not hesitate to contact our in-house technical support team or use our datasheet request form.
For expedited access to the documents, we recommend checking the supplier’s website first.
We are a distributor of 130+ suppliers. Some of the suppliers offer samples, however there may be a small service fee applicable or we may charge you for the shipping costs. Send your request to quotes@bio-connect.pixdev.nl and we will see what we can offer you.
We offer products from internationally recognized brands for research and development in various fields. This gives us the unique opportunity to offer next to our RUO products a broad portfolio of both GMP and GLP products.
We gladly support you by keeping you updated on our latest products and developments
